FREQUENTLY ASKED QUESTIONS
1. How many cups of brewed tea does a pound (lb) make?
One pound (1 lb) of tea makes approximately 200 8oz cups or 100 16oz cups of tea.
2. How long does tea last?
Our teas last 6 months to one year if stored properly.
3. How should I store my tea?
Tea should be stored in sealed containers and in a cool, dry place and away from direct light. Our teas may be kept in the bag you receive them, or in a sealed container of your choice.
4. Why doesn’t my tea taste like it did last time I purchased/last year?
Tea is a crop, and just like any other, it is susceptible to the weather in the regions in which it is grown. Growing seasons in China, India, and Japan are highly dependent on rainfall, temperature, and other weather phenomena. Generally, teas vary in taste from year to year, and in an attempt to remedy this we taste and cup our teas and review recipes whenever new ingredients arrive and seasons change to ensure for consistency and quality throughout the year.
5. Is your tea certified Organic and/or Fair Trade?
We source the highest quality teas and ingredients through companies that try to be as socially responsible as possible. While we are not a certified organic or fair trade company, we do source from producers who have been certified or at least meet requirements.
6. Is your tea gluten and dairy free?
We do not use any wheat or dairy products to produce our teas (with the exception of our Autumn Harvest Tea Latte, which contains barley, chicory, and rye). We are not, however, a gluten, dairy, or nut-free facility.
7. What's the best way to brew each type of tea?
Click here for our brewing guide.
8. What is your return/restock policy?
Our dedication to quality and your satisfaction is our first and last concern. If at any point you are unsatisfied with your purchase please email our warehouse at firstname.lastname@example.org or call 617-627-9500 explaining your reason for return. Please provide invoice number with a return request. We will issue an exchange or refund if a return is submitted within 30 days of delivery date.
The customer is responsible for shipping cost for the return package. Reason for return must be included with the package, indicated on original invoice or packing slip included in the shipment. Any accessories being returned must be in original packaging and unused within the 30-day delivery date.
After our quality control department has reviewed your return, your exchange or refund will be issued.