I'M OPENING WITHIN A WEEK
& I NEED TEA. HELP!
We understand the lengthy to-do lists that come along with opening a new food service establishment. Our decades of experience working in the industry have helped us to devise a quick to execute, yet very successful tea program designed for just these situations. Please fill out the following form. We will contact you with a confirmation receipt, a mock-up initial invoice, and dates for potential staff trainings within 1 business day.
By signing this form, you are agreeing to our terms and conditions.
All of our teas are seasonal to ensure that we bring you the best possible products. The Price List serves as a guideline of our offerings.
The lead time for an order can be one to three business days. Special order teas not on our provided Tea List and any teaware may take up to two weeks to procure. Any unspecified special order items may also incur an additional lead time.
A valid credit card is required for the opening order; subsequent orders may be placed with payment terms of credit card, COD or Net 15 terms. If you are a member of a restaurant group that is in current good standing, pre-payment for the initial order may be waived and Net Terms immediately shared.
In the event you need to return a product; MEM Tea will accept returns and exchanges within 30 days of delivery provided the product is unopened and unused. Customer is responsible for return shipment charges.
For payments not received by the due date we reserve the right to add a 2.5% interest on all overdue invoices. Subsequent orders may be held until the balance is cleared. A penalty of $25 will be applied for bounced checks or insufficient funds to a subsequent invoice.
• UPS Ground: Unless otherwise requested, all orders will ship via UPS Ground. Expedited shipping is available upon request, the customer is responsible for the difference in expedited charges.
• Shipping Minimum: Shipping fees are waived as long as a shipping minimum of three pounds (3 lbs) is met.
• Order Cutoff: Most orders placed before 2pm EST will be shipped the same day (see Lead Time for special order shipping policies). Orders placed after 2pm are on a best efforts basis. Orders placed after 2pm on Friday will ship on the following business day.
• Backorders: Once products become available, backorders will automatically ship via UPS Ground, free of charge.